Report a Fault

Should you have any issues relating to your installed system, please report these to the Videalert Service Desk. For a rapid response, please call us or send an email using the form below.

To ensure that we can resolve your issue rapidly, please either include all the information requested in the webform email or have this data to hand before calling us.

  • Tel: 020 3931 6556
  • Email:

Emails to our support address are monitored during normal business hours which are 9am to 5pm Monday to Friday.

Report a Fault Form

Allows users to report a fault and sends an email to