Maintenance Contracts
Videalert provides industry–leading levels of support with maintenance contracts that offer comprehensive cover to ensure maximum productivity of its traffic enforcement and management solutions.
Standard Cover
- Initial setup and commissioning of all cameras and software
- Online helpdesk and telephone support during normal business hours 9am-5.30pm Monday through Friday, excluding bank holidays
- Proactive daily checks via RMC
- Inclusive bug fixes, patches within the stated service levels for response and resolution
- New releases, versions of the software as they become available
- Firmware upgrades all cameras and RDS as needed
Gold Cover
Provides all above plus:
- provide online helpdesk and telephone support 24*7*365
