Report a Fault

Should you have any issues relating to your installed system, please report these to the Videalert Service Desk. For a rapid response, please call us or send an email using the form below.

To ensure that we can resolve your issue rapidly, please either include all the information requested in the webform email or have this data to hand before calling us.

  • Tel: 020 8582 0440
  • Email:

Emails to our support address are monitored during normal business hours which are 9am to 5pm Monday to Thursday and 9am to 4.30pm on Friday. If you need to raise a case outside these hours, please do so by telephone and your issue will be handled by our on-call engineer.

Report a Fault Form

Allows users to report a fault and sends an email to