Maintenance Contracts

Videalert provides industry–leading levels of support with maintenance contracts that offer comprehensive cover to ensure maximum productivity of its traffic enforcement and management solutions.

Standard Cover

  • Initial setup and commissioning of all cameras and software
  • Online helpdesk and telephone support during normal business hours 9am-5.30pm Monday through Friday, excluding bank holidays
  • Proactive daily checks via RMC
  • Inclusive bug fixes, patches within the stated service levels for response and resolution
  • New releases, versions of the software as they become available
  • Firmware upgrades all cameras and RDS as needed

Gold Cover

Provides all above plus:

  • provide online helpdesk and telephone support 24*7*365